The Employee was pleasant to speak with. They had the exact headlight bulbs I was looking for. The only place in the Tri-Cities I could find them.
A bit pricey, knowledgeable staff. Can get what you want.
Nice place good people can be a little pricey though
Was quoted the price of leveling kit and alignment for my truck. Paid deposit to order parts and scheduled work to be done. On the day my truck was being worked on I waited in the lounge area. During this time I was informed that the rear of the truck needed to be lifted to match the front after the leveling kit was installed on the front. I did agree to the additional charges for the rear lift. When time to check out I was then told that the price had almost doubled because of the difficulty of installing the leveling kit. At no time during the process was I ever informed there was going to be additional charges for difficulties. As a previous service advisor I know you can not charge more for repairs than you have quoted. With this being my first time doing business with RPM I left very disgusted with the way they do business and refuse to return for any additional work to my truck. Be aware!!!!
Excellent customer service and great work. They actually care about people's vehicles. They go above and beyond to make their customers happy.
Rpm Offroad is a US Car Repair based in Bristol, Virginia. Rpm Offroad is located at 1804 Volunteer Pkwy, Bristol, TN 37620, USA.
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