Visited IHOP on Saturday, August 12th, with a hungry appetite. SUSAN was our waitress that took our order and brought our drinks, coffee and water. We waited patiently for our order, and waited. After noticing people who arrived much later than us received their food, we knew there was a problem. SUSAN only came to our table once, long enough to check the coffee pot so hurriedly we couldn't ask about our food. After observing her and her failure to make eye contact or acknowledgement we decided to leave IHOP for GOOD. While standing at the counter to pay for coffee (which Karen said No Charge, with apologies), she stopped twice and stared at us. A competent, courteous, and efficient waitress would have known we had been there way 40 minutes plus waiting on our food. They would also have assured us they would check on our order. This was only the third time, last time at IHOP in Bristol. Karen at the front entrance is very kind and efficient. Janie, a waitress, is also dedicated to her job and very friendly. As for SUSAN, better make sure you request anyone BUT............if you are hungry!!!!!!
Food was good, wait staff not so knowledgeable but friendly.
Wait time was ok. However waitress brought us the wrong menus and we didn't find out until after we all had ordered. Everyone had to order something different from the new menu. Wait staff was friendly. Building was clean and well stocked.
They were slammed busy on Thanksgiving being one of the very few, and only restaurants in the area that was open and they still gave us great customer service. The staff were fast, friendly, and efficient. Our waitress Tiffany was extremely nice and got our orders out to us quickly and correctly.
Great service, quick seating,great hostesses /host , clean facilities, great food, very affordable.
Ihop is a US Restaurant based in Bristol, Virginia. Ihop is located at 3179 Linden Dr, Bristol, VA 24202, USA.
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